Job Summary

Dine HR is a Professional Employer Organization (PEO) and outsourced Human Resources and Business Services provider that helps restaurants manage the delicate and daunting task of running a business while supervising employees. From payroll services and employer insurances to benefits plans and employee relations, Dine HR’s tailored approach has been delighting clients for over two clients and has helped high-growth restaurant groups reduce HR costs, minimize risk, and increase productivity. We value passion, teamwork, stewardship, and continuous improvement and are looking for enthusiastic, client-centered people to join our growing business. We are looking for an experienced Human Resources Consultant who understands the ever-changing demands involved in managing PEO client.  Restaurant HR management experience a must.

The Human Resources Manager is not only responsible for providing expert guidance and support to management, clients, and employees on a wide range of human resources topics, but also overseeing a process and/or being a subject matter expert in an area of HR, specifically in a restaurant environment. This includes recruitment, employee relations, performance management, and compliance with labor laws across city, state, and federal landscapes. The Human Resources Consultant is also responsible for developing and implementing HR strategies that align with the overall business goals of our clients while providing the utmost confidentiality and customer service.  Must live in or near Sacramento or Roseville, California

Responsibilities

• Provide expert advice and support to clients on a wide range of human resources topics; educate clients on HR best practices and employment law in an effort to help clients be proactive and avoid potential HR issues. 

• Develop and implement HR strategies that align with the overall client business goals.

• Provide customized solutions to fit client needs relating to the whole employee lifecycle: recruiting and onboarding, performance management, disciplinary actions, terminations, compensation, and employee relations.

• Support clients through employee relation, investigation, and employee performance issues by offering options of solutions, clearly explaining the liabilities, and helping client come to a decision.

• Lead the design, development, implementation, and continued enhancement of client policies and procedures, and handbooks; maintain client handbooks in compliance with state/federal laws, ensuring they are up to date and delivered to the client on at least an annual basis.

• Maintain accurate, up-to-date, and organized client files and records; keep client contacts up-to-date and track HR related items/activities as needed in the CRM.

• Partner with outside legal counsel when necessary.

• Regularly review internal reports, such as the new hire and term reports, and stay informed of legal updates as it pertains to your role. Dig into areas, client related or internal, if needed to address issues, and share information with team/client as appropriate.

• Onboard new clients following DineHR client onboarding tasks, clearly defining the client/DineHR relationship, managing client expectations with HR deliverables, while maintaining the boundary of the contractual relationship.

• Effectively partner and serve as a conduit when necessary to our available services: payroll, benefits, implementation, safety, and risk management.

• Maintain accurate and timely documentation and communication of client liabilities and legal claims in the CRM, keeping it updated frequently and following the case to completion. 

• Lead in HR KPI’s, continuously driving for excellence, ensuring that all clients are in a state of readiness using proactive client engagement.

• Effectively resolve minor and moderate client relation issues.

• Model behaviors for building and fostering a collaborative work environment that improves team engagement.

• Develop and maintain strong client retention and high client satisfaction levels over an extended timeframe.

• Ensure compliance with all federal, state, and local labor laws and regulations, including but not limited to, wage and hour laws, anti-discrimination laws, and health and safety regulations.

• Develop and deliver training programs to enhance employee skills and knowledge, including topics such as customer service, food safety, and leadership development.

• Stay informed about industry trends and best practices in HR management and make recommendations for continuous improvement of HR policies and practices within the restaurant industry.

• Other projects and responsibilities may be added at the leader’s discretion.

Qualifications:

• Minimum of 7 years of experience in human resources.

• Minimum 2 years of experience as Human Resource professional in a restaurant environment.

• Strong knowledge of labor laws and regulations.

• Bachelor's degree in Human Resources or related field, Master’s degree preferred

• Professional HR certification (PHR/SPHR, SHRM-CP/SCP) required.

• Role model problem-solving and critical-thinking skills and the ability to:

        o Breakdown complex client issues into manageable parts for systematic application of tailored service offerings that collectively address the larger issue.

        o Demonstrate the ability to successfully assess client risks, benefits, and parallel solutions and effectively weigh the costs, benefits, and risks for success in making decisions.

• Excellent interpersonal, coaching, writing, oral, and presentation skills are required, including the ability to:

        o Foster an open and effective channel of communication with clients and across teams that facilitate rapid problem resolution and satisfaction.

        o Demonstrate a strong command of business language and industry terminology; speak with and influence C-level executives and senior management members.

        o Serve as a role model in everyday communication and provide constructive feedback that helps others develop personal skills and effectiveness.

        o Effectively respond to matters by drawing upon industry knowledge, subject-matter expertise, client research, and skills and experiences to effectively manage audience inquiries.

• Excellent project management and organizational skills and ability to manage and execute tasks in a timely manner. 

• Strong attention to detail.